Refund and Return Policy
At Biongevity, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Returns
At Biongevity, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
- If approved, the refund will be processed to your original payment method within 7 days business days.
- Shipping costs are non-refundable.
- If your return is rejected (e.g., damaged, used, or does not meet return criteria), we will notify you, and the item will be sent back at your expense.
Exchanges
We replace items only if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at info@biongevity.com with photos of the damaged product.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or credit card statement.
- Contact your bank, as processing times may vary.
- If more than 7 days have passed, email us at info@biongevity.com for further assistance.
Non-Returnable Items
The following items cannot be returned:
- Opened or used health and wellness products.
- Gift cards.
- Sale or clearance items.
- Perishable or personalized items.
Shipping Returns
Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Contact Us
For any questions regarding our return and refund policy, please reach out to us at:
📧 Email: info@biongevity.com
📞 Phone: 403-250-2221
