At Biongevity, we want to make sure your orders reach you quickly and safely. This policy explains how we handle shipping, delivery, and related concerns.
Where We Ship & Processing Time
We offer worldwide shipping for eligible products and services. However, availability may depend on local laws, carrier restrictions, and health regulations.
Once you place an order, we start processing it within 1-3 business days. This may take longer during holidays, high-demand periods, or product shortages. Once your order has been dispatched, you will get an email containing your tracking information.
Shipping Options & Delivery Times
Delivery times vary based on your location and the shipping method you choose at checkout. If you need faster delivery, express shipping may be available for an extra fee. The estimated delivery time for each option will be shown before you complete your purchase.
Shipping Fees & Taxes
Shipping costs depend on your location, order size, and selected delivery method. The final shipping fee will be shown at checkout.
For international orders, local customs may charge additional fees, duties, or taxes. These are set by your country’s authorities and are not included in the purchase price. Customers are responsible for paying these charges.
Tracking Your Order
After your order is sent out, you will get an email with your tracking number. You can use this to check your order’s status and estimated delivery time.
Delivery Delays & Lost Packages
Sometimes, orders may take longer than expected. If your package is delayed beyond the estimated delivery time, contact our support team for assistance.
If a package is lost, we will work with the shipping carrier to investigate. If the carrier confirms the package is lost, we may offer a replacement or refund at our discretion.
Biongevity is not responsible for delays caused by:
- Incorrect or incomplete shipping addresses provided by customers.
- Customs clearance processes that take longer than expected.
- Weather disruptions, natural disasters, or carrier-related issues like strikes.
What to Do If You Have a Shipping Issue
If you experience any problems with your delivery, reach out to our support team. We will do our best to resolve the problem as quickly as we can.
Our Commitment to You
We value your trust and want you to receive your order without any hassle. Our team works hard to ensure a smooth shipping experience.If you have any questions or concerns, feel free to get in touch with us.
Thank you for choosing Biongevity!
